Terms & Conditions

1. About us These terms govern the relationship between Kate Barlow: Branching Out Ltd (company no. 3827504), registered in England and Wales and trading as Branchout Digital ("we", "us"), and any individual or organisation purchasing or enquiring about our services ("you", "the client").

​

2. Our services We provide digital strategy, analytics consultancy, martech audits, AI integration support, and related marketing services. The specific scope of any engagement is confirmed in writing via a proposal or project brief prior to commencement.

​

3. Proposals and quotes All proposals and quotes are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to withdraw or revise a proposal if it has not been accepted within this period.

​

4. Payment terms Invoices are issued in accordance with the agreed payment schedule for each engagement. Payment is due within 14 days of invoice date unless otherwise agreed in writing. For Power Hour sessions, payment is required in full prior to the session taking place.

We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

​

5. Cancellations and notice Ongoing engagements require 30 days written notice to cancel. For Power Hour sessions, we require a minimum of 24 hours notice to reschedule. Sessions cancelled with less than 24 hours notice may be charged in full at our discretion.

​

6. Intellectual property On receipt of full payment, you own the deliverables produced specifically for your project. We retain the right to reference the work in our portfolio and marketing materials unless you request otherwise in writing.

​

We retain ownership of any frameworks, templates, methodologies, or tools used or developed during an engagement that are not specific to your business.

​

7. Confidentiality We treat all client information as confidential and will not share it with third parties except where required by law or with your explicit consent. We ask that you treat our methodologies, frameworks, and pricing in the same way.

​

8. Limitation of liability Our total liability to you in connection with any engagement shall not exceed the total fees paid by you for that engagement. We are not liable for any indirect, consequential, or loss of profit claims arising from our services.

​

We cannot guarantee specific commercial outcomes from our strategic recommendations, as results depend on factors outside our control including your implementation, budget, and market conditions.

​

9. Data protection We process personal data in accordance with our Privacy Notice, available at branchoutdigital.uk/privacy-policy. All data handling complies with UK GDPR and the Data (Use and Access) Act 2025.

​

10. Governing law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

11. Changes to these terms We may update these terms from time to time. The current version is always published on this page with the date of last update.

​

Questions? Contact us at kate@branchoutdigital.uk